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A Review of Scientific Evidence for Public Perspectives on Online Rating Websites of Healthcare Providers

In: Challenges and Opportunities in Health Care Management

Author

Listed:
  • Sophia Fischer

    (TU Dresden)

  • Martin Emmert

    (Friedrich-Alexander Universität Erlangen-Nürnberg)

Abstract

The importance of consumer-driven quality reporting initiatives, such as provider rating websites, is on the rise in many industrialized countries like the USA, the UK and Germany. Therefore, this essay covers the issue of online rating websites of healthcare providers as internet-based social networking platforms that facilitate peer-to-peer information exchange and subjective patient experience assessments. Since research on these information tools is in its infancy, this essay uses an explorative approach to outline the five most common views on provider rating websites that appear in the scholarly and public debate. Based on an in-depth literature review of the international evidence, the essay reveals that provider rating websites prove to become a major performance indicator for healthcare managers and a useful tool for individual decision-making in provider choice. Besides a thorough reflection on the most common public misconceptions, the value of this essay lies in the provision of significant recommendations for all stakeholders for the future enhancement of provider rating websites.

Suggested Citation

  • Sophia Fischer & Martin Emmert, 2015. "A Review of Scientific Evidence for Public Perspectives on Online Rating Websites of Healthcare Providers," Springer Books, in: Sebastian Gurtner & Katja Soyez (ed.), Challenges and Opportunities in Health Care Management, edition 127, pages 279-290, Springer.
    • Handle: RePEc:spr:sprchp:978-3-319-12178-9_22
    DOI: 10.1007/978-3-319-12178-9_22
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