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etBlogAnalysis —Mining Virtual Communities using Statistical and Linguistic Methods for Quality Control in Tourism

In: Information and Communication Technologies in Tourism 2008

Author

Listed:
  • Klemens Waldhör

    (Krems Research Forschungsgesellschaft mbH)

  • Alexander Rind

    (Krems Research Forschungsgesellschaft mbH)

Abstract

Travellers use Virtual Communities such as blogs or forums to share their experiences. This content can give invaluable support in developing and improving tourism products. Since the quantity of online travel reports has exploded in recent years, tourism managers and marketers cannot check all the entries potentially mentioning their product, enterprise or destination. The approach of the etBlogAnalysis project, which aims to provide a semi-automatic tool for this purpose, is described. This software includes routines for crawling, sentiment extraction and text categorisation. It combines robust linguistic parsing methodology with information and terminology extraction methods in order to determine polarity and power of expressions.

Suggested Citation

  • Klemens Waldhör & Alexander Rind, 2008. "etBlogAnalysis —Mining Virtual Communities using Statistical and Linguistic Methods for Quality Control in Tourism," Springer Books, in: Peter O’Connor & Wolfram Höpken & Ulrike Gretzel (ed.), Information and Communication Technologies in Tourism 2008, pages 453-462, Springer.
    • Handle: RePEc:spr:sprchp:978-3-211-77280-5_40
    DOI: 10.1007/978-3-211-77280-5_40
    as

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