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Technological Innovations in the Passenger Process of the Airline Industry: A Hypotheses Generating Explorative Study

In: Information and Communication Technologies in Tourism 2008

Author

Listed:
  • Patrick S. Merten

    (iimt University of Fribourg)

  • Stephanie Teufel

    (iimt University of Fribourg)

Abstract

The field of research “technological innovations in the passenger process of the airline industry” is introduced in this paper. Based on a literature review and a market analysis, the need for research is shown and the research question is formulated. Subsequently, the field of research and its research question are explored in more detail in a qualitative workshop. As a result, basic hypotheses are generated, which form the basis for further research. For this, a research framework is proposed, which incorporates theoretical constructs and empirical studies in order to derive practical recommendations for action for airlines and airports.

Suggested Citation

  • Patrick S. Merten & Stephanie Teufel, 2008. "Technological Innovations in the Passenger Process of the Airline Industry: A Hypotheses Generating Explorative Study," Springer Books, in: Peter O’Connor & Wolfram Höpken & Ulrike Gretzel (ed.), Information and Communication Technologies in Tourism 2008, pages 348-358, Springer.
    • Handle: RePEc:spr:sprchp:978-3-211-77280-5_31
    DOI: 10.1007/978-3-211-77280-5_31
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