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Implementation of a Destination Management System Interface in Tourist Information Centres and its Impact

In: Information and Communication Technologies in Tourism 2008

Author

Listed:
  • François Bédard

    (Université du Québec à Montréal)

  • Marie Claire Louillet

    (Institut d’hôtellerie et du tourisme du Québec)

  • Alix Verner

    (Université du Québec à Montréal)

  • Marie-Claude Joly

    (Université du Québec à Montréal)

Abstract

The aim of this paper is to understand the conditions for a successful implementation by the tourism ministry of a North American tourist destination of a destination management system (DMS) interface in local tourism information centres (TICs) located in its territory, and to comprehend the context, objectives, and impact of such an initiative. The Bédard model for adaptation to information technology (IT) in the service sector was used as the theoretical framework in this research. Two main data collection sources were employed: face-to-face interviews with the Ministry’s project leader and phone interviews with the TIC coordinators participating in the DMS interface implementation. Main findings show that TICs located in major urban centres are using DMSs to make reservations, while TICs located in more rural areas prefer to maintain direct contact with hotels. Working relationship, training, financial support and technical support were identified as main factors in adopting the interface.

Suggested Citation

  • François Bédard & Marie Claire Louillet & Alix Verner & Marie-Claude Joly, 2008. "Implementation of a Destination Management System Interface in Tourist Information Centres and its Impact," Springer Books, in: Peter O’Connor & Wolfram Höpken & Ulrike Gretzel (ed.), Information and Communication Technologies in Tourism 2008, pages 220-231, Springer.
    • Handle: RePEc:spr:sprchp:978-3-211-77280-5_20
    DOI: 10.1007/978-3-211-77280-5_20
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