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Communication

In: Organisational Politics Revisited

Author

Listed:
  • Andrés Hatum

    (Universidad Torcuato Di Tella)

  • Eugenio Marchiori

    (Universidad Torcuato Di Tella)

Abstract

Communication is an operating tool for transmission of information and central mechanism through which leadership and power are exercised. Effective leaders use language, symbols, tone, timing, and silence to frame reality, reduce uncertainty, and mobilize collective action. Across historical and contemporary cases, successful communicators integrate ethos (credibility), logos (reason), and pathos (emotion), adapting their message to context, audience, and medium. Communication creates meaning and, in doing so, defines inclusion and exclusion, legitimacy and illegitimacy, and action and inaction. It can unify organizations under pressure or deepen divisions when used irresponsibly. Leaders who understand communication as strategic action—not merely expression—are better equipped to manage crises, align interests, and sustain authority. In organizational politics, communication often determines outcomes as decisively as formal power or resources.

Suggested Citation

  • Andrés Hatum & Eugenio Marchiori, 2026. "Communication," Springer Books, in: Organisational Politics Revisited, chapter 3, pages 81-138, Springer.
    • Handle: RePEc:spr:sprchp:978-3-032-23459-9_3
    DOI: 10.1007/978-3-032-23459-9_3
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