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Implementing an Optimized Purchasing Process Through Operational Excellence

In: Pedagogical Case Studies in Purchasing and Supply Management

Author

Listed:
  • Mohammed El Gharbaoui

    (Ibn Tofaïl University, Business and Management Research Laboratory, National School of Business and Management (ENCG))

  • Yigit Kazancoglu

    (Yasar University, Department of Logistics Management)

  • Jose Arturo Garza-Reyes

    (University of Derby, Centre for Supply Chain Improvement)

Abstract

CleanDIRECT M, a Moroccan affiliate of a worldwide hygiene group, faced a protracted and somewhat fragmented procurement procedure, characterized by redundant approvals, accompanied by scattered documentation and poor visibility over supplier performance. Nonetheless, the process was simplified to 12 steps instead of the initial 23, owing to the team that led a lean-based diagnostic approach, including value stream mapping and root-cause analysis. Standardized templates were introduced, approval pathways were optimized, and Python scripts were used to automate quotation retrieval, along with a live dashboard, which was implemented to track on-time and in-full deliveries. Within six months, CleanDIRECT M managed to reduce lead times by one third, improve compliance to 96%, and significantly decrease transaction costs.

Suggested Citation

  • Mohammed El Gharbaoui & Yigit Kazancoglu & Jose Arturo Garza-Reyes, 2026. "Implementing an Optimized Purchasing Process Through Operational Excellence," Springer Books, in: Morgane Fritz & Laurence Viale & Stephen Kelly & Vikas Kumar (ed.), Pedagogical Case Studies in Purchasing and Supply Management, pages 347-363, Springer.
    • Handle: RePEc:spr:sprchp:978-3-032-12235-3_19
    DOI: 10.1007/978-3-032-12235-3_19
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