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Enhancing Sustainability: Service Design-Driven Dynamic Capabilities in Servitization Processes

In: Sustainable Product-Service Systems

Author

Listed:
  • Birgit A. A. Solem

    (University of South-Eastern Norway, School of Business)

  • Thomas Brekke

    (University of South-Eastern Norway, School of Business)

  • Marko Kohtamäki

    (University of Vaasa, School of Management)

Abstract

This chapter explores how a service design approach, including methods and tools, can help manufacturing companies transition to sustainable smart product-service systems in the context of sustainable servitization. We propose a conceptual model based on dynamic capability theory that evaluates how service design aids in sensing, seizing, and transforming dynamic capabilities, leading to sustainable smart product-service system outcomes. Service design enables manufacturing companies to incorporate business customer viewpoints into the innovation of sustainable concepts through co-design practices and collaboration. This extends product lifespans and marks a shift from a product-centric approach to a sustainable smart product-service system perspective. A case study from a global maritime manufacturing company illustrates the practical relevance of our model.

Suggested Citation

  • Birgit A. A. Solem & Thomas Brekke & Marko Kohtamäki, 2026. "Enhancing Sustainability: Service Design-Driven Dynamic Capabilities in Servitization Processes," Springer Books, in: Marko Kohtamäki & Rodrigo Rabetino & Vinit Parida & David Sjödin & Tim Baines & Ali Ziaee Bigdeli (ed.), Sustainable Product-Service Systems, pages 133-148, Springer.
    • Handle: RePEc:spr:sprchp:978-3-032-07765-3_8
    DOI: 10.1007/978-3-032-07765-3_8
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