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Value Capturing for Smart and Sustainable Product Service Systems Through Customer Value Proposition Management

In: Sustainable Product-Service Systems

Author

Listed:
  • Ville Tuominen

    (University of Antwerp, Faculty of Business and Economics)

  • Paul Matthyssens

    (University of Milano-Bicocca, Department of Economics, Management, and Statistics (DEMS)
    University of Antwerp)

  • Timo Rintamäki

    (Tampere University, Faculty of Management and Business)

Abstract

Value capturing encounters significant challenges in the Digital Servitization landscape. This chapter delves into the intricate dynamics of value capturing for smart and sustainable Product-service Systems, underscoring the pivotal role of Customer Value Proposition Management as a strategic tool to alleviate these challenges. The chapter proposes an integrative, agile process model that emphasizes the importance of understanding and aligning customer needs, company capabilities, and ecosystem interaction, thereby highlighting the need for a comprehensive approach to value capture.

Suggested Citation

  • Ville Tuominen & Paul Matthyssens & Timo Rintamäki, 2026. "Value Capturing for Smart and Sustainable Product Service Systems Through Customer Value Proposition Management," Springer Books, in: Marko Kohtamäki & Rodrigo Rabetino & Vinit Parida & David Sjödin & Tim Baines & Ali Ziaee Bigdeli (ed.), Sustainable Product-Service Systems, pages 257-274, Springer.
    • Handle: RePEc:spr:sprchp:978-3-032-07765-3_15
    DOI: 10.1007/978-3-032-07765-3_15
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