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Revolutionizing Last-Mile Delivery: Discovering Disruptive Technologies and Innovative Solutions

In: The Palgrave Handbook of Supply Chain and Disruptive Technologies

Author

Listed:
  • Ozgur Kabadurmus

    (University of Wisconsin-Eau Claire)

  • Yasanur Kayikci

    (VLTN
    Sheffield Hallam University
    University of Sussex Business School)

  • Fatma Nur Karaman Kabadurmus

    (University of Wisconsin-Stout)

Abstract

The importance of last-mile delivery (LMD) performance for customer satisfaction has increased dramatically due to the significant demand surge in online shopping with the COVID-19 pandemic. To satisfy the increased customer expectations for faster, more convenient, more transparent, and cheaper deliveries, many LMD providers started to invest in new technologies and adopt new delivery vehicles and distribution strategies. This research presents a comprehensive examination of new disruptive technologies and strategies, including AI/ML, Big Data Analytics, Physical Internet, Blockchain, Digital Twins, IoT, 3D printing, AR/VR, low/zero emission, and autonomous vehicles, microhubs, and mobile parcel lockers, in LMD operations. We critically review their state-of-the-art applications, outline future directions, and discuss potential barriers to implementing these technologies to improve LMD performance.

Suggested Citation

  • Ozgur Kabadurmus & Yasanur Kayikci & Fatma Nur Karaman Kabadurmus, 2025. "Revolutionizing Last-Mile Delivery: Discovering Disruptive Technologies and Innovative Solutions," Springer Books, in: Nachiappan Subramanian & Yasanur Kayikci & Atanu Chaudhuri & Michael Bourlakis (ed.), The Palgrave Handbook of Supply Chain and Disruptive Technologies, chapter 0, pages 705-729, Springer.
    • Handle: RePEc:spr:sprchp:978-3-031-90210-9_28
    DOI: 10.1007/978-3-031-90210-9_28
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