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Technology and Work in Services: The Relevance of Vulnerable Workers

In: Technology and Work in Services

Author

Listed:
  • Valeria Cirillo

    (University of Bari ‘Aldo Moro’)

  • Matteo Rinaldini

    (University of Modena and Reggio Emilia)

  • Maria Enrica Virgillito

    (Institute of Economics, Sant’Anna School of Advanced Studies)

Abstract

This chapter serves as an introduction to the book, which aims to illuminate the experiences of vulnerable workers and the transformation of their work activities through automation and digitalization in the logistics, healthcare, and cleaning industries. It begins with a concise overview of the sectors under study and the workers involved, focusing on key aspects of their work processes to reveal the specific attributes and characteristics of these often-overlooked or “invisible” workers. Drawing on insights from existing literature, key informant interviews, and the authors’ analyses, the chapter examines the transformations and impacts of technological solutions on vulnerable workers. By intersecting technology and industry, the study provides detailed and nuanced evidence of the ongoing changes shaping work environments in these three sectors.

Suggested Citation

  • Valeria Cirillo & Matteo Rinaldini & Maria Enrica Virgillito, 2025. "Technology and Work in Services: The Relevance of Vulnerable Workers," Springer Books, in: Valeria Cirillo & Matteo Rinaldini & Maria Enrica Virgillito (ed.), Technology and Work in Services, chapter 0, pages 1-33, Springer.
    • Handle: RePEc:spr:sprchp:978-3-031-88149-7_1
    DOI: 10.1007/978-3-031-88149-7_1
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