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Using the Standardized Patient Method in the Evaluation of Health Services

In: Handbook of Health Services Evaluation

Author

Listed:
  • Jack C. Collins

    (The University of Sydney)

  • Wei Wen Chong

    (National University of Malaysia)

  • Rebekah J. Moles

    (The University of Sydney)

  • Carl R. Schneider

    (The University of Sydney)

Abstract

The standardized patient method has often been used to covertly observe and document behaviors in the healthcare setting, through the eyes of a “service user.” A trained person acts as the standardized patient (simulated patient, mystery shopper, pseudopatient, among other terms) and covertly enacts a standardized scenario in the setting of interest. This chapter provides an overview of the standardized patient method, its application in health services evaluation, and practical tips and considerations for designing and conducting evaluations using this method.

Suggested Citation

  • Jack C. Collins & Wei Wen Chong & Rebekah J. Moles & Carl R. Schneider, 2025. "Using the Standardized Patient Method in the Evaluation of Health Services," Springer Books, in: Axel Kaehne & Julie Feather (ed.), Handbook of Health Services Evaluation, pages 229-248, Springer.
    • Handle: RePEc:spr:sprchp:978-3-031-87869-5_13
    DOI: 10.1007/978-3-031-87869-5_13
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