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Total BPM: What Does a Company That Uses 100% BPMS Look Like?

In: Business Process Management Cases Vol. 3

Author

Listed:
  • Sérgio Luís Haas

    (Instituto Espírita Batuíra de Saúde Mental)

  • Nivea Teixeira da Silva Haas

    (Instituto Espírita Batuíra de Saúde Mental)

Abstract

(a) Situation faced: A Brazilian nonprofit organization had to find a solution that could offer management, governance, and compliance independently of development teams, with low development and maintenance costs, while also offering quality and information security. (b) Action taken: The best solution to meet these requirements was the comprehensive adoption of a BPMS that would be organically and easily adaptable to the desired reality of the company. (c) Results achieved: Today, the organization does not use any other management solution, not even ERP. It only uses BPMS to develop its management solutions. (d) Lessons learned: The large-scale uptake and deployment of BPMS proved to be superior to traditional management systems or ERP and was easier for all the relevant stakeholders to use. The solution can also efficiently be changed when new requirements are emerging.

Suggested Citation

  • Sérgio Luís Haas & Nivea Teixeira da Silva Haas, 2025. "Total BPM: What Does a Company That Uses 100% BPMS Look Like?," Springer Books, in: Jan vom Brocke & Jan Mendling & Michael Rosemann (ed.), Business Process Management Cases Vol. 3, pages 187-196, Springer.
    • Handle: RePEc:spr:sprchp:978-3-031-80793-0_14
    DOI: 10.1007/978-3-031-80793-0_14
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