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Core Capabilities for Digital Transformation

In: Maximizing Value with Automation and Digital Transformation

Author

Listed:
  • Leslie P. Willcocks
  • John Hindle
  • Matt Stanton
  • John Smith

Abstract

In our IT and business research over a 40-year timeframe, a distinct evolutionary pattern has emerged in technology adoption, impact and value. From Office Automation in the 1980s, through IT OutsourcingIT Outsourcing (and later BPO) in the 1990s and early 2000s, to the Internet and Cloud Computing and more recently RPA and Intelligent Automation, this pattern is self-evident and self-reinforcing: new technology is always initially valued and deployed as a vehicle for cost reduction.

Suggested Citation

  • Leslie P. Willcocks & John Hindle & Matt Stanton & John Smith, 2024. "Core Capabilities for Digital Transformation," Springer Books, in: Maximizing Value with Automation and Digital Transformation, chapter 0, pages 139-146, Springer.
    • Handle: RePEc:spr:sprchp:978-3-031-46569-7_18
    DOI: 10.1007/978-3-031-46569-7_18
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