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Scope for Agency

In: Communication Climate at Work

Author

Listed:
  • Øyvind Kvalnes

    (BI Norwegian Business School)

Abstract

This chapter presents scope for agency as the fourth of five qualities that characterises well-functioning communication climates. Human agency engages with the past, responds to the present, and is directed towards the future. When individuals face situations where a verbal initiative can make a positive difference, their agency is formed by routines and scripts developed in the past and their plans, desires, and wishes for the future. Roald Nygård’s distinction between agent and pawn helps to clarify how self-understanding among group members can affect their decision-making and behaviour in critical quality moments. Scope for agency means that group members can provide constructive verbal responses to events that deviate from established routines and scripts.

Suggested Citation

  • Øyvind Kvalnes, 2023. "Scope for Agency," Springer Books, in: Communication Climate at Work, chapter 0, pages 83-90, Springer.
    • Handle: RePEc:spr:sprchp:978-3-031-28971-2_10
    DOI: 10.1007/978-3-031-28971-2_10
    as

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