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Understanding Hotel Employees’ and Guests’ Perceptions of Smart Hotels Using Q Methodology

In: Information and Communication Technologies in Tourism 2022

Author

Listed:
  • Ye Shen

    (California Polytechnic State University)

Abstract

Nowadays, hotels are adopting high technologies to improve the quality of their facilities and services to build competitive advantages. Although smart hotels are an emerging trend, no known studies have investigated hotel employees’ and guests’ perceptions of this kind of hotel. This research will investigate how hotel employees and guests perceive the benefits and drawbacks of smart hotels using Q methodology.

Suggested Citation

  • Ye Shen, 2022. "Understanding Hotel Employees’ and Guests’ Perceptions of Smart Hotels Using Q Methodology," Springer Books, in: Jason L. Stienmetz & Berta Ferrer-Rosell & David Massimo (ed.), Information and Communication Technologies in Tourism 2022, pages 412-416, Springer.
    • Handle: RePEc:spr:sprchp:978-3-030-94751-4_37
    DOI: 10.1007/978-3-030-94751-4_37
    as

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