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A Speculation for the Future of Service Design in Healthcare: Looking Through the Lens of a Speculative Service Design Framework

In: Service Design Practices for Healthcare Innovation

Author

Listed:
  • Christopher Kueh

    (Edith Cowan University)

  • Fanke Peng

    (University of South Australia)

  • Philip Ely

    (Curtin University)

  • Gareth Durrant

    (DSIL Global)

Abstract

Service design (SD) is expanding from a discipline focussing on project-centred outcomes and developing toolkits into one that is used as a strategic and transformative driver in the public, social and health sectors. SD in healthcare continues to positively shape people’s well-being and the organizational structure that supports health services. This chapter extends design discourse on ‘Speculative Design’ towards an analysis of service design in organizational and community success. We propose a speculative service design (SSD) framework that explores SD in healthcare through SD as a way of speculating on the future of community well-being. Through this future-focus perspective, we encourage service designers to unpack the complexity of organizational and community-based problems, and to approach SD as a platform to generate discursive dialogues with people (non-users, users and stakeholders) in the provision of health services.

Suggested Citation

  • Christopher Kueh & Fanke Peng & Philip Ely & Gareth Durrant, 2022. "A Speculation for the Future of Service Design in Healthcare: Looking Through the Lens of a Speculative Service Design Framework," Springer Books, in: Mario A. Pfannstiel & Nataliia Brehmer & Christoph Rasche (ed.), Service Design Practices for Healthcare Innovation, chapter 0, pages 115-131, Springer.
    • Handle: RePEc:spr:sprchp:978-3-030-87273-1_6
    DOI: 10.1007/978-3-030-87273-1_6
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