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AGL Energy: Moving to the Connected and Orchestrated Customers

In: Connected Business

Author

Listed:
  • Jonas Böhm

    (AGL Energy)

  • John Chambers

    (AGL Energy)

Abstract

Australia has grown to become a haven of renewable energy generation and with it the energy landscape overall is changing rapidly. AGL Energy, one of the major investors of this upheaval, continually transforms its business accordingly. AGL moves from analogue value creation to business models that rely on digitally connecting customers and orchestrating their energy assets required and does so through the transformation of the organization’s technological core, customer interaction channels and data capabilities and business innovation capabilities. By creating a both-ended relationship, the company is able to bring live power information digitally to the customer while at the same time storing essential telemetry data for an ever-increasing efficiency in customer relations and business innovation. With a delicate balance of network and product value, AGL aims to streamline this effect even further and move into a platform company.

Suggested Citation

  • Jonas Böhm & John Chambers, 2021. "AGL Energy: Moving to the Connected and Orchestrated Customers," Springer Books, in: Oliver Gassmann & Fabrizio Ferrandina (ed.), Connected Business, pages 333-341, Springer.
    • Handle: RePEc:spr:sprchp:978-3-030-76897-3_22
    DOI: 10.1007/978-3-030-76897-3_22
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