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Towards Servitization: A Taxonomy of Industrial Product-Service Systems for Small- and Medium-Sized Manufacturers

In: The Palgrave Handbook of Servitization

Author

Listed:
  • Alexander Kreyenborg

    (TU Dortmund University)

  • Frederik Möller

    (TU Dortmund University
    TU Dortmund University)

  • Michael Henke

    (TU Dortmund University)

  • Max Niemann

    (TU Dortmund University)

Abstract

For three decades, researchers have investigated the transformation from pure product-oriented manufacturers to comprehensive solution providers. However, there is a lack of research for small and medium-sized manufacturers, struggling to estimate the effort required to develop complex industrial solutions. As a result, the limited resources are misallocated. This paper develops a socio-technical taxonomy, which helps classify the portfolio of current and intended industrial product-service offerings. Furthermore, the applicability is demonstrated using examples, and a first correlation between the manufacturers’ portfolios and financial performance is provided.

Suggested Citation

  • Alexander Kreyenborg & Frederik Möller & Michael Henke & Max Niemann, 2021. "Towards Servitization: A Taxonomy of Industrial Product-Service Systems for Small- and Medium-Sized Manufacturers," Springer Books, in: Marko Kohtamäki & Tim Baines & Rodrigo Rabetino & Ali Ziaee Bigdeli & Christian Kowalkowski & Rogeli (ed.), The Palgrave Handbook of Servitization, pages 117-132, Springer.
    • Handle: RePEc:spr:sprchp:978-3-030-75771-7_8
    DOI: 10.1007/978-3-030-75771-7_8
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