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Communicating Effectively: Balancing Content and Connection

In: Management and Leadership Skills for Medical Faculty and Healthcare Executives

Author

Listed:
  • Chris Hamstra

    (College of Arts and Sciences, Davenport University)

  • Janine Blakeslee

    (College of Health Professions, Davenport University)

Abstract

Effective communication is a balancing act between content-rich messages and connection with individuals that results in a shared meaning. In the constantly changing environments of healthcare and academic medicine, understanding how to navigate the challenges of communication is vital for successful relationships with patients, students, and peers, as well as employees and supervisors. This chapter offers a series of best practices focused on the goal of effective communication (oral and written) for those in healthcare delivery, academic medicine, and medical education. The SBAR (Situation, Background, Assessment, Recommendations) template used in the medical community is highlighted as a practical approach. Also considered is how individuals can navigate the complex and fundamentally human process of communication through listening and personal interaction.

Suggested Citation

  • Chris Hamstra & Janine Blakeslee, 2020. "Communicating Effectively: Balancing Content and Connection," Springer Books, in: Anthony J. Viera & Rob Kramer (ed.), Management and Leadership Skills for Medical Faculty and Healthcare Executives, edition 2, chapter 2, pages 13-21, Springer.
    • Handle: RePEc:spr:sprchp:978-3-030-45425-8_2
    DOI: 10.1007/978-3-030-45425-8_2
    as

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