IDEAS home Printed from https://ideas.repec.org/h/spr/sprchp/978-3-030-40709-4_4.html
   My bibliography  Save this book chapter

DefineDefine Phase: D Is for Define

In: Six Sigma for Students

Author

Listed:
  • Fatma Pakdil

    (Eastern Connecticut State University)

Abstract

Six Sigma projects start with the Define phase. This phase concentrates on selecting and identifying the research question or problem that will be analyzed in the Six Sigma project. In this phase, the details of the problem are identified along with the costs, expected benefits, and financial portrait of the problem. Projects should include an improvement opportunity within an existing process, product, or problem. Problems may emerge internally or externally in the environment of the organization. The voice of the customer is taken into consideration to identify what kind of topics should be analyzed in the Define phase. If possible, the potential value of the project should be linked with the organizational goals and objectives. The financial impact of the project is analyzed at the beginning and end of the process, which makes project evaluation more rigorous and meaningful. The financial assessment helps decision-makers evaluate and compare potential and current financial contribution of all efforts. The CTQ characteristics and performance metrics/indicators related to the project are then identified and linked with the estimated benefits of the project. The Define phase contains six main deliverables: (1) process analysis outcomes, (2) stakeholder analysis outcomes, (3) customer needs and expectations, (4) project prioritization and selection, (5) project charter, and (6) project plans.

Suggested Citation

  • Fatma Pakdil, 2020. "DefineDefine Phase: D Is for Define," Springer Books, in: Six Sigma for Students, chapter 4, pages 77-115, Springer.
    • Handle: RePEc:spr:sprchp:978-3-030-40709-4_4
    DOI: 10.1007/978-3-030-40709-4_4
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:sprchp:978-3-030-40709-4_4. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.