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Retail Clothing Returns: A Review of Key Issues

In: Contemporary Operations and Logistics

Author

Listed:
  • Sharon Cullinane

    (University of Gothenburg)

  • Michael Browne

    (University of Gothenburg)

  • Elisabeth Karlsson

    (University of Gothenburg)

  • Yingli Wang

    (Cardiff University)

Abstract

Global online shopping has been increasing over the past decade, as new shopping formats, technology and consumer behaviour continuously interact. Return rates in this sector range from around 20–60% depending on specific product characteristics. There is very little literature (particularly of an academic nature) on either the logistics or the environmental consequences of the logistics associated with these returns. This paper addresses this gap by analysing reverse logistics in the clothing industry, the challenges it faces and its environmental consequences and suggests some policy implications.

Suggested Citation

  • Sharon Cullinane & Michael Browne & Elisabeth Karlsson & Yingli Wang, 2019. "Retail Clothing Returns: A Review of Key Issues," Springer Books, in: Peter Wells (ed.), Contemporary Operations and Logistics, chapter 0, pages 301-322, Springer.
    • Handle: RePEc:spr:sprchp:978-3-030-14493-7_16
    DOI: 10.1007/978-3-030-14493-7_16
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    Cited by:

    1. Danni Zhang & Regina Frei & Gary Wills & Enrico Gerding & Steffen Bayer & Prince Kwame Senyo, 2023. "Strategies and practices to reduce the ecological impact of product returns: An environmental sustainability framework for multichannel retail," Business Strategy and the Environment, Wiley Blackwell, vol. 32(7), pages 4636-4661, November.

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