IDEAS home Printed from https://ideas.repec.org/h/spr/sprchp/978-1-4614-3043-8_1.html
   My bibliography  Save this book chapter

Introduction

In: Information Theory and Best Practices in the IT Industry

Author

Listed:
  • Sanjay Mohapatra

    (Xavier Institute of Management)

Abstract

Frederick Taylor’s work (Taylor 1919) on the application of the scientific method of business had encouraged comparison of work processes. During World War II, it became a common business practice for companies to check with other companies to determine standards for pay, work loads, safety and other business hygiene factors. A major boost to benchmarking was through Malcom Baldrige National Quality Award (Camp 1989) in which the need for benchmarking was a requirement in the application criteria. In the 1994 criteria, the word benchmarking was used over 200 times (Camp 1989). Directly or indirectly benchmarking affected about 5% of the scoring for the award. Many applications for Baldrige award were rejected because they showed little evidence of benchmarking. The message of rejection to a certain extent prompted companies to go in for benchmarking. Besides, the benefit of benchmarking in making the companies competitive and in turning the unprofitable into efficient and profitable ones also prompted them to introduce benchmarking in their business processes.

Suggested Citation

  • Sanjay Mohapatra, 2012. "Introduction," Springer Books, in: Information Theory and Best Practices in the IT Industry, edition 127, chapter 0, pages 1-9, Springer.
    • Handle: RePEc:spr:sprchp:978-1-4614-3043-8_1
    DOI: 10.1007/978-1-4614-3043-8_1
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:sprchp:978-1-4614-3043-8_1. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.