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Designing Services and Service Delivery

In: Design Thinking for Entrepreneurs and Small Businesses

Author

Listed:
  • Beverly Rudkin Ingle

Abstract

The playground of small businesses and entrepreneurs is not only product development but also services and their delivery. In fact, a service business is a common point of entry for entrepreneurship. On some level, almost everyone is qualified to start a service-based business, because everyone has some skill, knowledge, or experience for which others are willing to pay. Starting a service-based business is quite an egalitarian proposition; anyone with a decent work ethic and a desirable skill can sell a service; as opposed to product-based businesses, there is a reduced financial commitment because there is no physical inventory to purchase and maintain.

Suggested Citation

  • Beverly Rudkin Ingle, 2013. "Designing Services and Service Delivery," Springer Books, in: Design Thinking for Entrepreneurs and Small Businesses, chapter 0, pages 67-75, Springer.
    • Handle: RePEc:spr:sprchp:978-1-4302-6182-7_6
    DOI: 10.1007/978-1-4302-6182-7_6
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