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Start with Effectiveness

In: Metrics

Author

Listed:
  • Martin Klubeck

Abstract

The first chief information officer I worked for used to say, “do the right thing.” Besides the philosophical and religious interpretations of this directive, there are also the leader’s simple day-to-day behavioral expectations of her workforce. Effectiveness metrics will allow you to determine if you are “doing the right things.”

Suggested Citation

  • Martin Klubeck, 2011. "Start with Effectiveness," Springer Books, in: Metrics, chapter 0, pages 119-135, Springer.
    • Handle: RePEc:spr:sprchp:978-1-4302-3727-3_6
    DOI: 10.1007/978-1-4302-3727-3_6
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