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Final Product: The Metrics Report Card

In: Metrics

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  • Martin Klubeck

Abstract

Chapter 9 introduced the metrics I developed to answer the leadership’s question for our organization. If only the service provider and the executive leader were to be viewers of the results, I could have moved directly to publishing the metric. But since the metrics would go through rigorous review throughout the management chain, and also be seen by customers, I had to find a way to make the results usable (if not readable) at each level.

Suggested Citation

  • Martin Klubeck, 2011. "Final Product: The Metrics Report Card," Springer Books, in: Metrics, chapter 0, pages 211-241, Springer.
    • Handle: RePEc:spr:sprchp:978-1-4302-3727-3_10
    DOI: 10.1007/978-1-4302-3727-3_10
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