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Support Roles and Behaviors

In: Technical Support Essentials

Author

Listed:
  • Andres R. Sanchez

Abstract

The topic of support management could fill a whole book and much more. I don’t have the luxury of devoting this entire book to the topic, but rather included ten topics that deal with the roles, management, and some behaviors in the support organization. The topics are by no means exhaustive because there are endless possibilities for research in this area. Specifically, the chapter covers topics such as the role of support managers, systems theory, recognition and management support strategy and other topics of interest to the support practitioner.

Suggested Citation

  • Andres R. Sanchez, 2009. "Support Roles and Behaviors," Springer Books, in: Jeffrey Pepper & Clay Andres & Steve Anglin & Mark Beckner & Ewan Buckingham & Gary Cornell & Jonath (ed.), Technical Support Essentials, chapter 0, pages 141-159, Springer.
    • Handle: RePEc:spr:sprchp:978-1-4302-2548-5_7
    DOI: 10.1007/978-1-4302-2548-5_7
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