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Leadership in Support

In: Technical Support Essentials

Author

Listed:
  • Andres R. Sanchez

Abstract

Why do some people seem to move the masses or at least their cube neighbors with just a word? What is it that makes others spill their guts and yet not entice a single person to even lookup and respond? During my career, I asked these questions many times when I saw seemingly powerless people say a few words and have the big shots follow. This sort of influence is a personal power that emanates from something bigger than simple knowledge or authority. This is called leadership.

Suggested Citation

  • Andres R. Sanchez, 2009. "Leadership in Support," Springer Books, in: Jeffrey Pepper & Clay Andres & Steve Anglin & Mark Beckner & Ewan Buckingham & Gary Cornell & Jonath (ed.), Technical Support Essentials, chapter 0, pages 119-137, Springer.
    • Handle: RePEc:spr:sprchp:978-1-4302-2548-5_6
    DOI: 10.1007/978-1-4302-2548-5_6
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