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Intricacies of the Field

In: Technical Support Essentials

Author

Listed:
  • Andres R. Sanchez

Abstract

Those of us who work in technical support view the work differently from those outside of it. We don’t just have experiences about calling someone when we have problems. We are the ones providing the help. The question is where to take our field from here. Because technical support is still in its infancy, there is still much work to do in order for it to develop into a full-fledged discipline, even a young science.

Suggested Citation

  • Andres R. Sanchez, 2009. "Intricacies of the Field," Springer Books, in: Jeffrey Pepper & Clay Andres & Steve Anglin & Mark Beckner & Ewan Buckingham & Gary Cornell & Jonath (ed.), Technical Support Essentials, chapter 0, pages 25-42, Springer.
    • Handle: RePEc:spr:sprchp:978-1-4302-2548-5_2
    DOI: 10.1007/978-1-4302-2548-5_2
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