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Communications

In: Technical Support Essentials

Author

Listed:
  • Andres R. Sanchez

Abstract

Supporting customers requires communication. There is no way around it. Effective communication in technical support is not a luxury, perk, or a pipedream—it is a basic requirement of the job. The better we communicate, the more people we help, and the better the quality of the support we provide. But, there are many sides to this topic.

Suggested Citation

  • Andres R. Sanchez, 2009. "Communications," Springer Books, in: Jeffrey Pepper & Clay Andres & Steve Anglin & Mark Beckner & Ewan Buckingham & Gary Cornell & Jonath (ed.), Technical Support Essentials, chapter 0, pages 225-241, Springer.
  • Handle: RePEc:spr:sprchp:978-1-4302-2548-5_11
    DOI: 10.1007/978-1-4302-2548-5_11
    as

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