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Social Capital: A Framework for Studying IT Outsourcing

In: Information Systems Outsourcing

Author

Listed:
  • Beena George

    (University of St. Thomas)

  • Rudy Hirschheim

    (Louisiana State University)

  • Bandula Jayatilaka

    (University of St. Thomas)

  • Madhu Das

    (Infosys)

Abstract

Social capital provides a lens that allows us to focus on a wide range of aspects in Information Technology (IT) outsourcing vendor-client relationships. At the same time, social capital enables us to view client-vendor relationships and IT outsourcing arrangements at a greater depth. We briefly describe how social capital has become increasingly popular in a wide range of social science disciplines. Yet, there is lack of common understanding regarding social capital. Hence, this paper first presents the various aspects of the concept—history, definitions, organizational advantage from social capital, and various applications of social capital frameworks to the research on managing organizations. Out of the many conceptualizations of the concept of social capital, we selected Nahapiet and Ghoshal’s (1998) as the most appropriate one applicable to IT outsourcing. The paper then applies a comprehensive framework of social capital based on Nahapiet and Ghoshal (1998) to examine the IT outsourcing life-cycle and suggest future research directions in client-vendor relationship management.

Suggested Citation

  • Beena George & Rudy Hirschheim & Bandula Jayatilaka & Madhu Das, 2014. "Social Capital: A Framework for Studying IT Outsourcing," Progress in IS, in: Rudy Hirschheim & Armin Heinzl & Jens Dibbern (ed.), Information Systems Outsourcing, edition 4, pages 451-476, Springer.
    • Handle: RePEc:spr:prochp:978-3-662-43820-6_18
    DOI: 10.1007/978-3-662-43820-6_18
    as

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