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Factors in the Acceptance of Enterprise Content Management Systems

In: Enterprise Content Management in Information Systems Research

Author

Listed:
  • Laurent Wiltzius

    (Enovos International S.A.)

  • Alexander Simons

    (University of Liechtenstein)

  • Stefan Seidel

    (University of Liechtenstein)

  • Jan vom Brocke

    (University of Liechtenstein)

Abstract

This chapter investigates the factors that influence the acceptance of enterprise content management (ECM) systems. Specifically, we identify and explain twenty-two factors at the enterprise, process, technology, and content levels that can influence ECM success. Our study builds on the technology acceptance model (TAM), and the results are grounded in both a systematic review of the literature on ECM, including related fields like document management and records management, and an analysis of qualitative data collected from five organizations. Practitioners can use the results in planning and conducting ECM programs, and the results can also inform future Information Systems (IS) research on ECM acceptance and contribute to the emergence of ECM as an important field in IS research.

Suggested Citation

  • Laurent Wiltzius & Alexander Simons & Stefan Seidel & Jan vom Brocke, 2014. "Factors in the Acceptance of Enterprise Content Management Systems," Progress in IS, in: Jan vom Brocke & Alexander Simons (ed.), Enterprise Content Management in Information Systems Research, edition 127, pages 37-61, Springer.
    • Handle: RePEc:spr:prochp:978-3-642-39715-8_3
    DOI: 10.1007/978-3-642-39715-8_3
    as

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