IDEAS home Printed from https://ideas.repec.org/h/spr/prochp/978-3-642-39715-8_15.html
   My bibliography  Save this book chapter

Justifying ECM Investments with the Return on Process Transformation: The Case of an ECM-Driven Transformation of Sales Processes at Hilti Corporation

In: Enterprise Content Management in Information Systems Research

Author

Listed:
  • Jan vom Brocke

    (University of Liechtenstein)

  • Christian Sonnenberg

    (University of Liechtenstein)

  • Christian Buddendick

    (Hilti Corporation)

Abstract

Organizations are faced with an overwhelming amount of content to be captured, organized, and archived efficiently. As a result, enterprise content management (ECM) has emerged as a top business priority. Organizations may choose from a variety of sophisticated ECM systems based on their specific functional requirements. While such a choice must also be justified in terms of economic benefits, the current state of research lacks commonly accepted guidelines and methods for evaluating and justifying ECM system investments. This chapter addresses this lack of methodological support and presents an evaluation approach that is based on the concept of potentials modeling. This approach reports economic benefits by means of financial measures and explicitly takes an organization’s business process structure into account since implementation of an ECM system causes significant changes in work procedures. The feasibility and potential usefulness of this approach is demonstrated at the example of an ECM-driven transformation of sales processes at Hilti Corporation.

Suggested Citation

  • Jan vom Brocke & Christian Sonnenberg & Christian Buddendick, 2014. "Justifying ECM Investments with the Return on Process Transformation: The Case of an ECM-Driven Transformation of Sales Processes at Hilti Corporation," Progress in IS, in: Jan vom Brocke & Alexander Simons (ed.), Enterprise Content Management in Information Systems Research, edition 127, pages 255-277, Springer.
    • Handle: RePEc:spr:prochp:978-3-642-39715-8_15
    DOI: 10.1007/978-3-642-39715-8_15
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:prochp:978-3-642-39715-8_15. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.