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Case Study 2

In: Process Management

Author

Listed:
  • Nadja Damij

    (Faculty of Information Studies)

  • Talib Damij

    (University of Ljubljana)

Abstract

The final Chapter focuses on practical implementation of the whole algorithm of TAD methodology using an interesting business process called “Sales_Claim”. This business process introduces the problem of claim applications in a large trading company. For different reasons, customers are unsatisfied with the services of the company. Mainly, customers are unhappy with the existing way of solving their claims because the process is ineffective, time consuming, and above all, the process does not provide customers with information about their claims during their processing.

Suggested Citation

  • Nadja Damij & Talib Damij, 2014. "Case Study 2," Progress in IS, in: Process Management, edition 127, chapter 14, pages 187-203, Springer.
    • Handle: RePEc:spr:prochp:978-3-642-36639-0_14
    DOI: 10.1007/978-3-642-36639-0_14
    as

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