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Relational Trust and Distrust: Ingredients of Face-to-Face and Media-based Communication

In: Trust and Communication in a Digitized World

Author

Listed:
  • Anil Kunnel

    (University of Münster)

  • Thorsten Quandt

    (University of Münster)

Abstract

The analysis of relational trust and distrust between human actors is a promising but underdeveloped part of trust research. Instead of a scenario in which a trustor observes a trustee and therefore strategically gives him or her a credit of trust, the concept of relational trust focuses on the interaction and trust relationship between the actors. Here, we argue that relational trust and distrust are both part of an intersubjective “shared identity” between the interactants. We further explore their role in reciprocal face-to-face and media-based relationships. In this context, relational trust is defined as an essential communicational ingredient that enables interaction and the growth of human relationships through mutual confidence. Relational distrust, in contrast, helps interactants avoid risky relationships because it leads to skepticism within the relationship. We consider both relational trust and distrust to be ongoing communicational parts of any interaction. Based on our definition, we introduce an analytical model for further examination.

Suggested Citation

  • Anil Kunnel & Thorsten Quandt, 2016. "Relational Trust and Distrust: Ingredients of Face-to-Face and Media-based Communication," Progress in IS, in: Bernd Blöbaum (ed.), Trust and Communication in a Digitized World, edition 1, pages 27-49, Springer.
    • Handle: RePEc:spr:prochp:978-3-319-28059-2_2
    DOI: 10.1007/978-3-319-28059-2_2
    as

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