IDEAS home Printed from https://ideas.repec.org/h/spr/prochp/978-3-319-28059-2_10.html
   My bibliography  Save this book chapter

Trust Fostering Competencies in Asynchronous Digital Communication

In: Trust and Communication in a Digitized World

Author

Listed:
  • Jens Kanthak

    (University of Münster)

  • Guido Hertel

    (University of Münster)

Abstract

The development of digital communication media fosters the employment of geographically dispersed teams by companies around the globe. Although virtual teams are widely employed today, only little is known about the required competencies of team members that arise from the challenges of digital communication and geographical dispersion. Especially, teams working across several time zones face several demands. According to Media Synchronicity Theory, the two main challenges that rise from asynchronous communication are coordination problems and low (perceived) interactivity. These challenges might negatively influence trust and performance of virtual teams. In this chapter, we develop a competency model for asynchronous communication in working teams. According to this model, central competencies to overcome the negative effects of asynchronous communication are extraversion, conscientiousness, proactivity, computer-mediated communication skills, self-management skills, and prospective memory. At the end of this chapter we discuss different research approaches in the field of virtual team competencies.

Suggested Citation

  • Jens Kanthak & Guido Hertel, 2016. "Trust Fostering Competencies in Asynchronous Digital Communication," Progress in IS, in: Bernd Blöbaum (ed.), Trust and Communication in a Digitized World, edition 1, pages 177-189, Springer.
    • Handle: RePEc:spr:prochp:978-3-319-28059-2_10
    DOI: 10.1007/978-3-319-28059-2_10
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:prochp:978-3-319-28059-2_10. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.