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Key Factors in the Process of Trust. On the Analysis of Trust under Digital Conditions

In: Trust and Communication in a Digitized World

Author

Listed:
  • Bernd Blöbaum

    (University of Münster)

Abstract

In academic debate, trust is modeled either as a state or as a relation between trustee and trustor. This chapter systematizes a number of key features that influence the process of trust in order to make visible the tasks of future research. It discusses the differentiation of objects of trust (system, organization, role holders, and performance or product). The various factors pertaining to the trustee that influence the trustee’s trustworthiness are presented. With reference to knowledge and experiences, personality features, situational features, and the differentiation of various communication situations, the chapter describes which elements pertaining to the trustor influence trust. Trust only becomes risky when it manifests itself in the form of an action. Only a person who acts risks something and makes himself or herself vulnerable and dependent on the trustee. The chapter explains what effects digitalization has on the development of trust. On the one hand, digital possibilities for developing equivalents of trust are opening up; on the other hand, trustees have to find new forms of presenting their trustworthiness.

Suggested Citation

  • Bernd Blöbaum, 2016. "Key Factors in the Process of Trust. On the Analysis of Trust under Digital Conditions," Progress in IS, in: Bernd Blöbaum (ed.), Trust and Communication in a Digitized World, edition 1, pages 3-25, Springer.
    • Handle: RePEc:spr:prochp:978-3-319-28059-2_1
    DOI: 10.1007/978-3-319-28059-2_1
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