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AI Agents and Business Workflow

Author

Listed:
  • Ken Huang

    (DistributedApps.ai)

Abstract

Chapter 5 explores how AI agents are revolutionizing business workflows, shifting from linear, rule-based processes to dynamic, adaptive systems. These agents leverage advanced machine learning, natural language processing, and contextual decision-making to optimize and automate tasks, ranging from routine operations to high-stakes decision-making. Through frameworks for human-AI collaboration and insights into tasks AI cannot replace, this chapter emphasizes the synergy between human expertise and AI capabilities. Real-world case studies showcase successful implementations across industries, while discussions on workforce integration and ethical considerations provide guidance for leveraging AI effectively.

Suggested Citation

  • Ken Huang, 2025. "AI Agents and Business Workflow," Progress in IS,, Springer.
    • Handle: RePEc:spr:prochp:978-3-031-90026-6_5
    DOI: 10.1007/978-3-031-90026-6_5
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