IDEAS home Printed from https://ideas.repec.org/h/spr/prochp/978-3-031-86958-7_6.html
   My bibliography  Save this book chapter

Design Principles for Architectures of Technical Smart Service Systems

In: Smart Services Summit

Author

Listed:
  • Nikola Pascher

    (ZHAW School of Engineering)

  • Jochen Wulf

    (ZHAW School of Engineering)

Abstract

Successful smart services require seamless integration into existing corporate systems and an interdisciplinary approach that aligns the development of both business models and technical architectures. Multidisciplinarity and co-creating with customers add a layer of complexity but are essential collaboration schemes for validating the value proposition of smart services and building long-term customer loyalty. This paper explores these challenges and distills the design principles for the architectures of technical smart service systems, based on empirical data from architecture projects in two manufacturing companies. These principles contribute to the sparse academic literature on this topic and help practitioners navigate several design trade-offs commonly arising in smart service projects.

Suggested Citation

  • Nikola Pascher & Jochen Wulf, 2025. "Design Principles for Architectures of Technical Smart Service Systems," Progress in IS, in: Shaun West & Jürg Meierhofer & Thierry Buecheler & Giulia Wally Scurati (ed.), Smart Services Summit, pages 77-90, Springer.
    • Handle: RePEc:spr:prochp:978-3-031-86958-7_6
    DOI: 10.1007/978-3-031-86958-7_6
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:prochp:978-3-031-86958-7_6. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.