IDEAS home Printed from https://ideas.repec.org/h/spr/prochp/978-3-031-83512-4_8.html
   My bibliography  Save this book chapter

So, You Want to Build a Copilot?

Author

Listed:
  • Michal Furmakiewicz

    (Microsoft)

  • Chang Liu

    (Microsoft)

  • Angus Taylor

    (Microsoft)

  • Ilya Venger

    (Microsoft)

Abstract

Generative AI has opened numerous possibilities for constructing intelligent systems and assistants. As the patterns become more established, there is a need for a disciplined approach to specify requirements for these applications. This chapter presents the beginnings of a methodical framework for business and design considerations for building an effective AI copilot. Our learnings are based on insights gleaned from 250 + $$+$$ workshops with customers and partners and our in-house experience constructing copilot services and applications. We cover several topics that must be considered: from articulating a clear vision and value proposition, dissecting user personas and their corresponding scenarios, to designing a user experience and interaction model that addresses the needs of the intended audience. We discuss copilot AI UX principles as well as maintenance and continuous improvement.

Suggested Citation

  • Michal Furmakiewicz & Chang Liu & Angus Taylor & Ilya Venger, 2025. "So, You Want to Build a Copilot?," Progress in IS,, Springer.
    • Handle: RePEc:spr:prochp:978-3-031-83512-4_8
    DOI: 10.1007/978-3-031-83512-4_8
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:prochp:978-3-031-83512-4_8. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.