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Application of RPA for Cross-Border Business Processes Based on the Example of Intra-Community Supplies

In: Service Automation in the Public Sector

Author

Listed:
  • Dominic Alexander Neu

    (German Research Center for Artificial Intelligence (DFKI), Institute for Information Systems, Saarland Informatics Campus
    Institute for Information Systems, Saarland University)

  • Alessandro Benke

    (German Research Center for Artificial Intelligence (DFKI), Institute for Information Systems, Saarland Informatics Campus
    Institute for Information Systems, Saarland University)

  • Robert Müller

    (German Research Center for Artificial Intelligence (DFKI), Institute for Information Systems, Saarland Informatics Campus
    Institute for Information Systems, Saarland University)

  • Peter Fettke

    (German Research Center for Artificial Intelligence (DFKI), Institute for Information Systems, Saarland Informatics Campus
    Institute for Information Systems, Saarland University)

Abstract

Cross-border business processes usually require significant amounts of paperwork. This contribution shows how several software robots can be synchronised in order to automate complex business processes. A novel approach of concurrent legal assessment capable of significantly reducing processing times is presented, which is only possible by employing software robots for legal assessment. It is demonstrated how the Heraklit modelling language can be leveraged to design information architectures and information flows within and between multiple bots.

Suggested Citation

  • Dominic Alexander Neu & Alessandro Benke & Robert Müller & Peter Fettke, 2022. "Application of RPA for Cross-Border Business Processes Based on the Example of Intra-Community Supplies," Progress in IS, in: Gustaf Juell-Skielse & Ida Lindgren & Maria Åkesson (ed.), Service Automation in the Public Sector, pages 147-165, Springer.
    • Handle: RePEc:spr:prochp:978-3-030-92644-1_8
    DOI: 10.1007/978-3-030-92644-1_8
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