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Automation and Public Service Values in Human Resource Management

In: Service Automation in the Public Sector

Author

Listed:
  • Marcus Persson

    (Linköping University)

  • Andreas Wallo

    (Linköping University)

Abstract

In the field of Human Resource Management (HRM), the interest in Robot Process Automation (RPA) technology is steadily gaining. By introducing RPA solutions in HRM work tasks such as recruitment, onboarding, performance management, payroll management, or administration, the idea is that resources can be freed up for HR professionals to focus on more advanced and strategically oriented work tasks. This chapter provides an updated overview of scientific articles about the usage of RPA within the field of HRM. Moreover, the contribution of this chapter also consists of an organizational contextualization in the form of RPA usage within public service organizations, which has not been addressed by previous reviews in the field.

Suggested Citation

  • Marcus Persson & Andreas Wallo, 2022. "Automation and Public Service Values in Human Resource Management," Progress in IS, in: Gustaf Juell-Skielse & Ida Lindgren & Maria Åkesson (ed.), Service Automation in the Public Sector, pages 91-108, Springer.
    • Handle: RePEc:spr:prochp:978-3-030-92644-1_5
    DOI: 10.1007/978-3-030-92644-1_5
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