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The Subject Matter of Process Automation Practices: Through the Lenses of Research Questions

In: Service Automation in the Public Sector

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  • Göran Goldkuhl

    (Linköping University)

Abstract

When inquiring process automation in the public sector, there is a need for clear conceptualizations of pivotal researched phenomena. This presented meta-inquiry investigates the research questions of five research projects on process automation. The addressed phenomena, as enounced in the research questions, are ontologically analyzed based on a practice-theory view following the “practice turn.” The projects’ research questions presume different sub-practices of process automation. Such sub-practices are identified and made explicit. The ontological analyses of the research questions are also based on a linguistic analysis of key concepts, such as automatic, automaton, automate, automated, and automation. This analysis follows the “linguistic turn.” The chapter is summarized through a concerted and synthesized description of the subject matter of process automation based on the linguistic and practice-ontological analyses.

Suggested Citation

  • Göran Goldkuhl, 2022. "The Subject Matter of Process Automation Practices: Through the Lenses of Research Questions," Progress in IS, in: Gustaf Juell-Skielse & Ida Lindgren & Maria Åkesson (ed.), Service Automation in the Public Sector, pages 13-33, Springer.
    • Handle: RePEc:spr:prochp:978-3-030-92644-1_2
    DOI: 10.1007/978-3-030-92644-1_2
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