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Design Thinking in Healthcare—Enabler for Digitalization in Complex Environments: Why Healthcare Is Adequate to Proof the Potential of Design Thinking for Software-Intensive Ecosystems

In: Design Thinking for Software Engineering

Author

Listed:
  • Christophe Vetterli

    (Vetterli Roth & Partners AG)

Abstract

A prominent news agency in Switzerland titled in February 2021 that «Switzerland has missed the digitalization of its healthcare» (Hehli and Gafafer, Die Schweiz hat die Digitalisierung des Gesundheitswesens verschlafen—wie sehr, zeigt ein Vergleich mit Dänemark. Neue Zürcher Zeitung, 2021). A statement which is not only true for Switzerland, rather a worldwide phenomenon—unfortunately only with a few exceptions. Healthcare could be a perfect ground for software-intensive products and services and even holistic solutions ecosystems. However, healthcare is different and needs a catalyst to overcome the retard in many dimensions within digitalization. Design Thinking has proven to be such a catalyst by engaging the patient-centric providers together with IT experts in solution development and developing a very specific preview of the future and therefore clear requirements. In an environment where resources are constantly scarce, it is tempting to foster shortcuts in the application of Design Thinking, which are not worth the time gained at first glance.

Suggested Citation

  • Christophe Vetterli, 2022. "Design Thinking in Healthcare—Enabler for Digitalization in Complex Environments: Why Healthcare Is Adequate to Proof the Potential of Design Thinking for Software-Intensive Ecosystems," Progress in IS, in: Jennifer Hehn & Daniel Mendez & Walter Brenner & Manfred Broy (ed.), Design Thinking for Software Engineering, pages 191-200, Springer.
    • Handle: RePEc:spr:prochp:978-3-030-90594-1_13
    DOI: 10.1007/978-3-030-90594-1_13
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