IDEAS home Printed from https://ideas.repec.org/h/spr/prochp/978-3-030-45819-5_16.html
   My bibliography  Save this book chapter

Technology-Mediated Control Legitimacy in the Gig Economy: Conceptualization and Nomological Network

In: Information Systems Outsourcing

Author

Listed:
  • Martin Wiener

    (Technische Universität Dresden, Chair of Business Informatics, esp. Business Engineering)

  • W. Alec Cram

    (University of Waterloo, School of Accounting and Finance)

  • Alexander Benlian

    (Technische Universität Darmstadt, Chair of Information Systems & E-Services)

Abstract

The rise of the gig economy has become a global phenomenon that encompasses various industries. Instead of hiring full-time employees, gig economy companies ‘outsource’ work via online platforms to freelance workers who are paid for completing a given task (‘gig’). While gig workers are often portrayed as independent contractors, gig firms leverage advanced digital technologies and smart algorithms to exercise control over their freelance workforce, referred to as technology-mediated control (TMC). This independence-control paradox raises interesting questions in terms of how gig workers perceive the legitimacy of such controls. Against this backdrop, this chapter builds on extant research to propose a three-dimensional conceptualization of TMC legitimacy attuned to the unique features of the gig economy: autonomy, fairness, and privacy. On this conceptual basis, the chapter sets forth to start exploring the nomological network of gig workers’ perceptions of TMC legitimacy and outlines a set of key antecedents, consequences, and contextual boundary conditions, thereby offering directions for future research in the area.

Suggested Citation

  • Martin Wiener & W. Alec Cram & Alexander Benlian, 2020. "Technology-Mediated Control Legitimacy in the Gig Economy: Conceptualization and Nomological Network," Progress in IS, in: Rudy Hirschheim & Armin Heinzl & Jens Dibbern (ed.), Information Systems Outsourcing, edition 5, pages 387-410, Springer.
    • Handle: RePEc:spr:prochp:978-3-030-45819-5_16
    DOI: 10.1007/978-3-030-45819-5_16
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Croitor, Evgheni & Werner, Dominick & Benlian, Alexander, 2021. "The Effects of Control Mechanisms on Complementors’ Behavioral Intentions: An Empirical Study of Reward-Based Crowdfunding Platforms," Publications of Darmstadt Technical University, Institute for Business Studies (BWL) 124635, Darmstadt Technical University, Department of Business Administration, Economics and Law, Institute for Business Studies (BWL).
    2. Li, Xue & Tan, Alexander Jun Hao & Wang, Xueqin & Yuen, Kum Fai, 2023. "Investigating gig workers’ commitment to crowdsourced logistics platforms: Fair employment and social exchange perspectives," Technology in Society, Elsevier, vol. 74(C).
    3. Sarah Spiekermann & Hanna Krasnova & Oliver Hinz & Annika Baumann & Alexander Benlian & Henner Gimpel & Irina Heimbach & Antonia Köster & Alexander Maedche & Björn Niehaves & Marten Risius & Manuel Tr, 2022. "Values and Ethics in Information Systems," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 64(2), pages 247-264, April.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:prochp:978-3-030-45819-5_16. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.