IDEAS home Printed from https://ideas.repec.org/h/spr/paitcp/978-3-319-27823-0_4.html
   My bibliography  Save this book chapter

Labeling, Certification, and Consumer Trust

In: Private Data and Public Value

Author

Listed:
  • Djoko S. Sayogo

    (University of Muhammadiyah at Malang
    University at Albany)

  • Holly Jarman

    (School of Public Health, University of Michigan)

  • David F. Andersen

    (University at Albany)

  • Joanne S. Luciano

    (Rensselaer Polytechnic Institute)

Abstract

Increased interest in ethical consumption has promoted the creation of incentives for product differentiation, which has been adopted by the market in terms of a variety of labels and certificates to describe a whole collection of product attributes related to health, social, or environmental sustainability. In this chapter, we describe and compare six coffee certifications in terms of their certification processes, governance mechanisms, and market penetration. Our comparison shows that leading certifications reassert their trustworthiness by emphasizing transparency, legitimacy, and accountability of their practices and governance processes. To demonstrate transparency, it is common that certification authorities openly publicize their standards and principles to demonstrate the transparency. To show legitimacy, they get accreditations from reputable national or international organization. Unfortunately, most of this information is not always at the reach of final consumers.

Suggested Citation

  • Djoko S. Sayogo & Holly Jarman & David F. Andersen & Joanne S. Luciano, 2016. "Labeling, Certification, and Consumer Trust," Public Administration and Information Technology, in: Holly Jarman & Luis F. Luna-Reyes (ed.), Private Data and Public Value, edition 1, chapter 0, pages 67-88, Springer.
    • Handle: RePEc:spr:paitcp:978-3-319-27823-0_4
    DOI: 10.1007/978-3-319-27823-0_4
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:paitcp:978-3-319-27823-0_4. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.