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Influence of Appointment Times on Interday Scheduling

In: Operations Research Proceedings 2015

Author

Listed:
  • Matthias Schacht

    (Ruhr University Bochum)

  • Lara Wiesche

    (Ruhr University Bochum)

  • Brigitte Werners

    (Ruhr University Bochum)

  • Birgitta Weltermann

    (Institute for General Medicine)

Abstract

In primary care mainly two types of patient requests occur: walk-ins without an appointment and patients with a prescheduled appointment. The number and position of such prescheduled appointments influence waiting times for patients, capacity for treatment and the utilization of physicians. An integer linear model is developed, where the minimum number of appointments prescheduled for a weekly profile is determined. Since the number of patient requests differs significantly between seasons, weekdays and daytime, efficient appointment scheduling has to take different scenarios into account. Using an intensive monte-carlo simulation, we compare appointment strategies with respect to their performance for different scenarios.

Suggested Citation

  • Matthias Schacht & Lara Wiesche & Brigitte Werners & Birgitta Weltermann, 2017. "Influence of Appointment Times on Interday Scheduling," Operations Research Proceedings, in: Karl Franz Dörner & Ivana Ljubic & Georg Pflug & Gernot Tragler (ed.), Operations Research Proceedings 2015, pages 585-590, Springer.
    • Handle: RePEc:spr:oprchp:978-3-319-42902-1_79
    DOI: 10.1007/978-3-319-42902-1_79
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