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Haidilao: Thoughtful and “Smart” Service

In: How Digital Intelligence Drives Business Growth

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  • Beihong Wu

Abstract

In the early 1990s, Zhang Yong, founder of Haidilao, worked in a tractor factory in Sichuan after graduating from a technical school. He only earned 90 yuan a month at that time, but his neighbor, Granny Zhan, had already become a local nouveau riche with her ancestral technique of cooking smoked geese. Inspired by his neighbor, Zhang Yong quit the job and started his own business—a hot pot restaurant.

Suggested Citation

  • Beihong Wu, 2023. "Haidilao: Thoughtful and “Smart” Service," Management for Professionals, in: Zhizhuan Business Research Institute (ed.), How Digital Intelligence Drives Business Growth, pages 337-352, Springer.
    • Handle: RePEc:spr:mgmchp:978-981-99-4299-2_24
    DOI: 10.1007/978-981-99-4299-2_24
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