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An Innovation in Last-Mile Delivery

In: Ta-Q-Bin

Author

Listed:
  • Kok Choon Tan

    (National University of Singapore)

Abstract

TA-Q-BIN functions in a way that is similar to the hub-and-spoke system commonly practiced in the airline industry and the logistics industry. While such ubiquitous network makes it convenient for customers to enjoy the service of TA-Q-BIN, it imposes great challenges on Yamato Transport to provide the efficient, cost-effective, and consistent service, especially when there are large variations in customer demand patterns in terms of population density, demand frequency, road situation, and customer background, in different areas across Japan. How does Yamato Transport customize its operation models to cater for the different characteristics exhibited at different areas? How does Yamato Transport strive to enhance its productivity while maintaining the high service level expected by its customers? The case illustrates an innovation in meeting such challenges.

Suggested Citation

  • Kok Choon Tan, 2015. "An Innovation in Last-Mile Delivery," Management for Professionals, in: Ta-Q-Bin, edition 1, chapter 4, pages 45-57, Springer.
    • Handle: RePEc:spr:mgmchp:978-981-287-673-7_4
    DOI: 10.1007/978-981-287-673-7_4
    as

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