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Transfer Stories: Retrieving Hidden Knowledge

In: Narrative Organizations

Author

Listed:
  • Christine Erlach

    (NARRATA Consult)

  • Michael Müller

    (Stuttgart Media University)

Abstract

Transfer stories are a method for narrative knowledge transfer suited for accompanying leadership changes or securing the knowledge of leaving experts—because whenever experienced employees at any level leave an organization, their knowledge and expertise leaves with them. Good knowledge management might guarantee the conservation and future availability of explicit knowledge. Yet, not everything leaving experts know can be easily put into words, and this implicit knowledge is tied closely to each expert as a person. Transfer stories combine narrative interviews with a thorough knowledge documentation and thus ensure that an organization does not lose its elusive experiential knowledge.

Suggested Citation

  • Christine Erlach & Michael Müller, 2020. "Transfer Stories: Retrieving Hidden Knowledge," Management for Professionals, in: Narrative Organizations, edition 1, pages 141-145, Springer.
    • Handle: RePEc:spr:mgmchp:978-3-662-61421-1_14
    DOI: 10.1007/978-3-662-61421-1_14
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