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Understanding Sustainable Organizational Results

In: Achieving Organizational Excellence

Author

Listed:
  • Flevy Lasrado

    (University of Wollongong in Dubai)

Abstract

The business excellence framework aims at achieving operational and strategic sustainable business outcomes. Ultimately, the goal is to know how well an organization is doing in terms of their customer, people and societal and business results. These results become crucial for organizations to benchmark its performance against others and revise the business strategy accordingly. Performance measurement is another important component of organizational excellence. So, how should an organization assess its various achievements? This chapter helps to understand ways by which quality managers can learn about various type of organizational outcomes and how to assess and monitor these outcomes when dealing with achieving organizational excellence.

Suggested Citation

  • Flevy Lasrado, 2018. "Understanding Sustainable Organizational Results," Management for Professionals, in: Achieving Organizational Excellence, chapter 5, pages 87-101, Springer.
    • Handle: RePEc:spr:mgmchp:978-3-319-70075-5_5
    DOI: 10.1007/978-3-319-70075-5_5
    as

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